Customer Service Specialist (Inbound & E-Commerce)

BACKSTAGE COMMERCE INC, a leading importer and manufacturer of professional hair beauty products was ranked #9 in Quebec and #50 in Canada as the fastest growing company by PROFIT guide 2016. Dubbed as The Next Generation Supplier, we are currently seeking the right candidate who is considering sharing their talents by joining our Montreal team as our Customer Service Specialist.

Our core culture is best described as chaotic, but those who adapt will succeed. We are members of Generation Flux; we are fearless, agile, flexible, alert, and hyper which enables us to react to every change of our industry. Constant pressure to learn new things and adapt to new work situations have us welcome candidates who have positive attitudes, are self-motivated, resourceful, open-minded, autonomous, proactive, and passionate.

We’re looking for an enthusiastic and highly motivated problem solver who loves working with people and who is passionate about delivering exceptional customer service. As a Customer Service Specialist, you’ll be an integral part of our fast-paced and quickly growing team.

Division: Marketing & Sales
Location: Montreal, QC 
Date Required: Immediate
Job Type: Full Time (M-F from 8:30am-5pm)

Education: High school diploma
Career Level: Entry

Languages: English and French
Work Experience in related field: 1-2 years
Compensation: TBD

Duties and Responsibilities

• Answer customer emails, live chats, inquiries and phone calls in a timely and courteous manner.
• Assist customers in managing their online accounts.
• Be an expert on our product, including our ever-growing home brands and professional lines.
• Think on your feet to devise creative solutions to any and all problems that arise.
• Occasionally follow up with delivery service providers
• Handle RMA requests from A to Z

Requirements

• Strong sense of initiative, analysis and problem-solving skills;
• Perfect communication skills in both English and French, written and spoken;
• Excellent memory, organizational and time management skills;
• Critical ability to adapt to a very highly dynamic and fast-paced environment;
• Reliability
• Resourceful
• 1-2 years experience in a customer support related position (call centre preferred)
• Upsell experience
• Basic computer skills
• You’re a true people person and your happy attitude is contagious!
• You’re passionate about understanding problems and making things right

We at BACKSTAGE COMMERCE INC. have a love for the hair beauty industry, genuinely use every product we sell (not to mention our great employee discount) and do what it takes to get the job done with a true sense of style and creative flair.

If you’re the right fit for this role you are a true people person. You don’t just say it; you mean it!

If you are interested please send your CV and cover letter to

careers @ bscinc.co